It seems like things are always changing. They say the only thing that doesn't change is change. Or maybe I just made that up. I don't know. In July, I started working for the company the I had talked about on my blog. Things went well for a while. The positives of it was I really liked my job. It was work from home. It was I was a CSR. I am an introvert who doesn't like to be around people, but I enjoy helping people. How is that for a contradiction? I noticed in training, that I was struggling to grasp certain concepts. Some of my scores weren't as good as they needed to be and I expressed this to my trainer. To pass training, and keep our jobs, we had to keep a score of 80% and then have an over all average of 80%. I had ONE score that didn't do that. I immediately went to my trainer and told him that I didn't pass and asked him if that meant that I got wrote up, which is what we were told would happen. He informed me that on his score sheet, it showed that I had received an 80 because it was rounded. My actual score was 79.something.
When I got "to the floor" we were told that our call scores at to be 90% or above or we were at risk of being wrote up. First of all, it was about 1.5 weeks before I met my supervisor. Second of all, when I finally did find out who he was, I had received my first call scores. Both of them were below 90%. Immediately, I messaged him (On a Monday) when I received them and told him I was struggling and asked for additional training. I told him that I wanted to succeed and that I felt I needed help to do so. His only response was that "We will discuss that in QA." Thursday, we finally discussed my call scores. I, again, asked for additional training, where I was told no. That his first call scores were X and he was just fine. I would get it. These were just first scores and not to freak out. The weeks went on. Each QA, we had the same conversation. I would ask for additional training and was always told no. Then, one day, I was informed I was 30 days out of training and was now eligible to be wrote up for my call scores. So, I was. Ironically, that was the highest score I had received, so far - 85. Still, it was under 90 and I understood. I never disagreed with my write ups because they were clear cut. What I did disagree with was that they refused to give me additional training and I told him such.
I talked to John and told him that I wanted to start searching for another job. If I continued to get wrote up for each call score under 90, then it was a matter of time before that led to me being fired. A very short matter of time. I put in 17 applications over the next 4 days. Only one of them called me back for an interview. I had prayed that God would "open doors no man could shut, and shut doors no man could open. That He would lead me to the place I was supposed to be." I was scared. When I started working for Company A, I had put in an insane amount of applications and had a few interviews with each of them - except two companies telling me no. I thought this would take a while. Friday night, I put in my first set of applications. By Wednesday, I had a tentative offer of employment, pending a background check.
This is a bit emotional for me. When I started working at company A. I had pictured myself retiring from that company. (Lofty dreams, I know. I worked for a temp agency!) The company told us from the beginning that it had a great customer base. I was like "yeah, every company says that!" In my experience, they truly did. I would say that 95-98% of the people I had the pleasure of dealing with were truly a pleasure. The other 2-5% were just the exception. I worked for a company based in the southwest. Every. Single. Day. I would get comments "You're not from around here, are you!?" They would always comment on my accent. I never knew I had an accent until I started working for this company. I had one gentleman call in a few days before I left. He asked me a million questions. He was about 75. I assumed he was just lonely. I asked him if there was anything else I could do for him. His response was one that went down in history for that place, for me any way. "Yeah, can you just keep talking for a while? I just love your accent!" I laughed and ended the call because we were finished with the business side of things.
I refuse to be "THAT" employee. I will not be the one who trashes the company I left. They weren't a horrible company to work for. Yes, there were things they could improve on. All in all, I think they were a fine place to work. I would recommend them to almost any one. They just weren't the place for ME. I spent a couple months working for Walmart a few years ago. Walmart gets a bad rap from almost EVERYONE. They are not a terrible company the way everyone claims they are. I left due to medical reasons. They were not the place for ME. That being said, they would be a fine company to work for - for another person. John worked there. I know other people who have worked there. I won't say they loved it, but most people do not love their jobs. If you need a job, you are willing to work and do what you are told then go for it.
I have orientation for my new job this Tuesday. I am hoping things go better for me there. My prayer this time has changed. My prayer is that God will keep me there until He has something different for me. If that is a few months, a year, or until retirement or anything else in between. I just want His will for me. If you are reading this, please pray for me. Thank you.
